Salon Policy

Updated and Effective 6.27.2020

Dear Valued Guests,

Katherine Drew Salon Guest Guide

PLEASE BRING YOUR OWN MASK

We are wearing masks to protect all of our guests and coworkers

KINDLY RESCHEDULE IF YOU ARE ILL

We are expanding hours to accommodate as many guests as possible

PLEASE ARRIVE ALONE

We have limited capacity to safely care for you and our co workers

LEAVE UNNECESSARY ITEMS IN YOUR CARD

This helps to reduce cross-contamination

PLEASE NO FOOD OR DRINKS

We are temporarily suspending our complimentary beverages and snacks

PLEASE CHECK IN WITH FRONT DESK CONCIERGE

This helps to comply with capacity and tracking guidelines

PLEASE BE PATIENT IF YOU ARRIVE EARLY

You may be asked to wait in your car for a text

WASH/SANITIZE HANDS OFTEN AND BEFORE SERVICES

Sanitizers will be available throughout the salon

SOME SERVICES MAY BE ALTERED

We reserve the right to limit services

THANK YOU FOR YOUR CONTINUED SUPPORT 

QUESTIONS? 248.478.2525

We understand that sometimes it is necessary to reschedule or cancel appointments. Therefore, please notify us at least 24 hours prior to your scheduled appointment time and we will gladly reschedule your reservation. If you reschedule or cancel less than 24 hours of your appointment time, you will be charged 50% of the full price of the scheduled service(s).

Please understand that when you forget about or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time that other guests may be waiting on for that specific time. Our appointments are confirmed via text and email from time of booking to the day of service. Each service is personally booked to fit your needs due to work, family, etc. We hope you value our time as we do yours. We provide these confirmation types because we completely understand life gets crazy and how easy it is to forget.

*In the event that the 24-hour cancellation fee is required, our team will call you and request payment over the phone or with a card on file. Once we receive payment, we will be happy to schedule your next appointment.

* Any high lighting, hair painting, or creative/corrective color services will require a credit card to reserve appointment time.

Best Regards,

Katherine Drew Salon