Updated and Effective 6.27.2020
Dear Valued Guests,
Katherine Drew Salon Guest Guide
PLEASE BRING YOUR OWN MASK
We are wearing masks to protect all of our guests and coworkers
KINDLY RESCHEDULE IF YOU ARE ILL
We are expanding hours to accommodate as many guests as possible
PLEASE ARRIVE ALONE
We have limited capacity to safely care for you and our co workers
LEAVE UNNECESSARY ITEMS IN YOUR CARD
This helps to reduce cross-contamination
PLEASE NO FOOD OR DRINKS
We are temporarily suspending our complimentary beverages and snacks
PLEASE CHECK IN WITH FRONT DESK CONCIERGE
This helps to comply with capacity and tracking guidelines
PLEASE BE PATIENT IF YOU ARRIVE EARLY
You may be asked to wait in your car for a text
WASH/SANITIZE HANDS OFTEN AND BEFORE SERVICES
Sanitizers will be available throughout the salon
SOME SERVICES MAY BE ALTERED
We reserve the right to limit services
THANK YOU FOR YOUR CONTINUED SUPPORT
We understand that sometimes it is necessary to reschedule or cancel appointments. Therefore, please notify us at least 24 hours prior to your scheduled appointment time and we will gladly reschedule your reservation. If you reschedule or cancel less than 24 hours of your appointment time, you will be charged 50% of the full price of the scheduled service(s).
Please understand that when you forget about or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time that other guests may be waiting on for that specific time. Our appointments are confirmed via text and email from time of booking to the day of service. Each service is personally booked to fit your needs due to work, family, etc. We hope you value our time as we do yours. We provide these confirmation types because we completely understand life gets crazy and how easy it is to forget.
*In the event that the 24-hour cancellation fee is required, our team will call you and request payment over the phone or with a card on file. Once we receive payment, we will be happy to schedule your next appointment.
* Any high lighting, hair painting, or creative/corrective color services will require a credit card to reserve appointment time.
Katherine Drew Salon